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Egypt After-Sales
GB Auto operates Egypt’s largest and
fastest-growing network of after-sales
service centers for Passenger Cars,
Motorcycles & Three-Wheelers, and
Commercial Vehicles & Construction
Equipment.
GB Auto operates Egypt’s largest and
fastest-growing network of after-
sales service centers for passenger
cars, motorcycles & three-wheelers,
and commercial vehicles & construc-
tion equipment. For passenger cars,
the company is the leading service
provider for Chery passenger cars in
its home market. After-sales is a vital
component of the company’s Motor-
cycles & Three-Wheeler division and
is a key differentiator for GB Auto in
Egypt as motorcycle & three-wheeler
customers place importance on the
availability of spare parts and service
centers. The Commercial Vehicles &
Construction Equipment business
unit is also supported by a robust
after-sales framework that extends
GB Auto’s total care model to custom-
ers, offering GB Auto customers a
nationwide network of owned-retail
showrooms including 14 after-sales
service centers.
2016 Business Review
The After-Sales division proved suc-
cessful in FY16, with management ex-
pecting the division to remain highly
profitable and continue yielding ex-
cellent returns. GB Auto intends to es-
tablish additional after-sales outlets
in new locations, such as Upper Egypt
and the North Coast, to meet the ever-
increasing capacity that has nearly
doubled over the last two years. The
division has already launched a
night-shift operation at its Ring Road
Katameya branch— the first in Egypt
— starting from 5 pm until midnight
and running seven days a week. The
new shift complements the branch’s
existing quick-service operation and
will help absorb increased demand.
Passenger Cars
Investments made to upgrade and ex-
pand GB Auto’s network of after-sales
workshops for passenger cars have
proven fruitful throughout the year,
with the Passenger Cars After-Sales
division posting strong growth fig-
ures and very healthy margins. Rev-
enues from After-Sales operations
in Egypt reached LE 826.2 million,
reflecting a 45.2% y-o-y increase over
FY15, while gross profit rose 59.4% y-
o-y to LE 262.0 million, with a gross
profit margin of 31.7%, up 2.8 percent-
age points over last year.
5.4
%
2016 ANNUAL REPORT
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Our Business Units